Frequently asked questions
Got Questions? Answers and advice from AllyCare Team
What is Allycare?
Allycare is a digital platform that empowers you to save money consistently while gaining access to health care and other forms of insurance. It’s designed for individuals, families and businesses looking to build financial security and stay protected from unexpected medical expenses.
How does Allycare work?
Once signed up, you can start saving using different plans; ‘Padilock’(fixed) or ’Goal Post’ (target) plans. Based on your saving behavior, you automatically qualify for health insurance benefits through our registered HMO partners. Everything is managed through the Allycare app.
Who is Allycare for?
AllyCare is built for everyday people! If your goal is financial inclusion without feeling the burden, AllyCare lets you save with purpose, access healthcare and other insurance services when you need them. It’s your all-in-one solution for security and peace of mind
Is Allycare safe?
Yes. AllyCare partners with licensed financial and healthcare providers. Your funds are securely held with insured, regulated institutions, and your data is protected with end-to-end encryption.
What kind of insurance do I get?
You receive basic, comprehensive health coverage as well as wellness benefits, which may include outpatient care, medications, lab tests, emergency services, gym access depending on your plan. Details of your specific coverage can be viewed in your profile.
Do I need to pay separately for insurance while saving?
No. You don’t need to make a separate payment. Once you qualify by reaching the required savings threshold, your health coverage is included as a benefit at no extra cost to you.
What happens if I do not wish to save? Can I still access healthcare?
Yes, you can! Even if you choose not to save, you can still access healthcare by directly purchasing a health insurance plan from our available options.
Can I withdraw my savings anytime?
You can withdraw idle funds from your 'Stash' that haven’t been committed to a savings plan. However, funds in fixed savings plans like 'Padilock' and goal-based plans like 'Goal Post' are locked for a set period to help you reach specific goals.
What happens if I stop saving?
Your insurance coverage may be suspended if your savings drop below the required threshold. You will be required to top up your wallet and restore access to benefits.
Can I invite friends and earn rewards?
Absolutely! AllyCare offers a referral program that rewards you when people you invite start saving. Rewards may include cash bonuses or other exclusive perks.
How do I get support or ask questions?
You can contact our support team through the in-app chat, via email at [email protected], or through our official WhatsApp and social media channels. We’re here to help 24/7.
